Refund Policy

Effective Date: [1st January 2025]

Kadernani Consultants ("we", "us", or "our") is committed to providing high-quality consultancy services to our clients.
This Refund Policy sets out the terms and conditions governing refunds for services provided by us.

By engaging our services, you ("Client") acknowledge and agree to this Refund Policy.

1. General Principles

Due to the nature of consultancy services — which involve the allocation of professional time, resources, and expertise — fees paid for services already rendered or commenced are generally non-refundable.

However, we recognize that certain circumstances may warrant a refund or partial refund. This policy aims to ensure fairness and transparency.

2. Eligibility for Refund

Refund requests will be considered on a case-by-case basis and may be approved in the following circumstances:

If services have not yet commenced and the refund request is submitted before any work has begun or documents have been prepared.
If an overpayment has been made due to billing error.
If we are unable to perform the agreed services due to factors under our control (excluding regulatory rejections or external delays beyond our control).

3. Non-Refundable Fees

The following fees are strictly non-refundable:

Fees paid for services already commenced or fully rendered.
Government fees, third-party fees, or any disbursements paid on behalf of the Client (e.g. registration fees, notary fees, translation costs).
Administrative and processing fees specified in the engagement letter or invoice.
Any fees relating to matters where service delivery is contingent on regulatory or third-party approvals (once submission has been made).

4. Refund Process

To request a refund, the Client must submit a written request to info@kadernanilaw.com, clearly stating:

The reason for the refund request.
The amount requested.
Relevant supporting information (invoice number, payment details, etc.).

We will acknowledge receipt of the request and process it as follows:

Refund requests will be reviewed within 14 business days of receipt.
Approved refunds will be processed within 14 business days following approval.
Refunds will be made using the original payment method, unless otherwise agreed.

5. Limitation of Liability

Our liability is strictly limited to the amount of fees actually received by us for the specific service in question.
We shall not be liable for any consequential, indirect, or incidental damages, including but not limited to loss of business opportunity or goodwill.

6. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates.
Any disputes arising from the application of this policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

7. Amendments to this Policy

We reserve the right to amend this Refund Policy from time to time.
The latest version will be published on our website and made available upon request.

8. Contact Us

For any questions regarding this Refund Policy or to submit a refund request, please contact:

Kadernani Consultants
Office 3501, Prism Tower, Business Bay, Dubai, UAE
Email: info@kadernanilaw.com
Phone: +971 4 564 2787

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.